I have been shockingly surprised at the level of service that Donna and ACCOR® have provided. I confidently expected to be disappointed and instead had all of my expectations exceeded, from my first phone call, to the follow up call and email from Donna, to the replacement part arriving in a timely manner. After running into a complication due to the way the plumbing was run to the valve, ACCOR stepped up again and instead of leaving me on my own they quickly had an excellent local plumber contact me who came out at 8:00 the following morning to perform the replacement. The plumber informed me that in his entire career he has only seen a couple of ACCOR valves need replacement which tells me that every department of this company adheres to the same escalated standards.
Thank you,
M. Thomas